FAQ

We have Gathered a List of Our Most Frequently Asked Questions about Our Mac CRM Platform

Gro CRM Support

Small Business Mac CRM FAQ

What is the Gro CRM platform for small business?

Gro CRM is a cloud-based platform designed to help your team and organization sell smarter and faster by centralizing customer information, logging their interactions, and automating many of the tasks your team does every day. This means your team will spend less time on administration and more time being productive. Best of all, Gro CRM is easy to use and customizable to the way your specific team work. 


What is a Mac CRM?

Mac Customer Relationship Management (Mac CRM) is an approach to managing a company’s interaction with current and future customers on Apple only platforms. Mac CRM solutions are a combination of a cloud based technology and an application built with the Objective-C programming language or Apple's own programming language, Swift (programming language). Mac CRMs involve using Apple only devices and technology to organize, automate, and synchronize customer relationship data. 


Why is Gro CRM the best CRM app for Apple users.

Gro CRM was built exclusivity for Apple users and their devices. Our only focus is creating the best CRM app for Apple users and their devices.


Why is Gro CRM the best CRM software for a single Mac-centric user.

Gro CRM works great for a single-user, a couple of users or 100+ users. The Gro CRM platform is built to grow with your business no matter what size your team is.


Why is Gro CRM is the best CRM for a startup/ business.

Gro CRM loves startup business! We know the growing pains and struggles of a startup. We made sure that Gro CRM would be a turnkey system for startups and their needs.


Why is Gro CRM is the best CRM for a small team.

Gro CRM works great for teams of any size but our sweet spot is between 5-25 users.


Is Gro CRM a Simple Lead Tracking CRM?

Yes! Gro CRM is a super simple yet powerful crmlead tracking system that will help you communicate better with your clients, close more deals and increase your sales!


Why is Gro CRM the best contact management / CRM application for Apple iOS devices?

We have spend extra care and time making sure our contact management features are simple, powerful and friendly!


Is Gro CRM a free CRM solution?

Gro CRM has a free 14-day trial (no credit card required) but does require a monthly or annual subscription.


Gro CRM Pricing

How do I sign up for Gro CRM?

It only takes 30 seconds to build and deploy your Gro CRM account. No credit card required. We also offer free chat and email support during your free trial, so take advantage! After your Gro CRM trial ends, pick the plan that best suits your needs.


Gro CRM Free Trial

What forms of payments does Gro CRM accept?

We accept all major credit cards. For annual subscriptions with over 25 seats, we can also issue an invoice payable by bank transfer or check. Contact us to arrange an invoice purchase.


Do all users have to be on the same Gro CRM Plan?

Yes, we do require all users to be on the same pricing tier. It’s not possible to have some users on the "Basic" edition and others on "Pro" edition (for example).


Can I mix and match different Gro CRM add-ons?

Yes, you can (for example) purchase the Undelete Add-On with the Business Card Scanner Add-On.


What features does the Gro CRM trial include?

The 14-day evaluation trial includes all Gro CRM features (except the business card scanner). When you're ready to activate your account, you'll have the option to select which plan you want to use.


How much does Gro CRM cost?

Our Gro CRM platform starts at $14.99 per seat/month USD. Our different Gro CRM editions let you track and manage all your sales leads, opportunities, create invoices and more. You’ll also get more insights into your business with reporting and analytics.


Gro CRM Pricing

How long is the Gro CRM setup process?

The time it takes to configure Gro CRM differs depending on your use case. Compared to the time it takes to install, maintain, and upgrade software on individual machines across an entire organization, setup is a breeze. And for less complicated Gro CRM configurations, you can be up and running in a matter of minutes.


Is my business too small to use a Gro CRM?

Nope! Gro CRM is a cloud-based, software-as-a-service (SaaS) model, so the software scales easily to accommodate every business size, from sole proprietorships to global enterprises. The benefits and advantages of Gro CRM apply equally to all businesses regardless of size. 


What type of businesses are using a Gro CRM?

Gro CRM is successfully used by many different industries: Startups, real-estate, construction, manufacturing, financial services, professional services and more . If your business is ready to start growing, Gro CRM will go to work for you.


Industries

Which Apple devices does Gro CRM support?

Gro CRM was built just for Apple® iOS devices (iOS 11 or later). We currently support the iPhone, iPad, iPad Pro, Apple Watch and Apple TV.

iOS Supported
iOS 12
iOS 11
watchOS Supported
watchOS 5
watchOS 4
tvOS Supported
tvOS 11

Does Gro CRM have a desktop version?

We do have a Gro CRM desktop version in the works for the end of 2019.


What is a Gro CRM seat?

A seat is a slot, or license, to which a Gro CRM user can be assigned. You may purchase as many seats as you need and assign each seat a user as your company grows. Seats also work great for temporary users. Just create a pool of seats and you are able to add and remove users within that pool of seats.


Do I need server hardware to run your CRM?

Good news, you don’t! That’s our job. All you need is an iOS device (iPhone, iPad, Apple Watch and AppleTV) and an internet connection. The Gro CRM is a cloud based platform.


Is Gro CRM localized?

Gro CRM is English only for now. You may input any languages into the system such as Japanese, Chinese or Dutch, however all menus and headings will remain in English. Localization of other languages are planned for future releases.


Does Gro CRM support global currencies?

Yes, we handle over 135+ + country currencies in the system. Our currency support is based off of Stripe.


Supported Currencies

Private and secure CRM data

Built in AES 256-bit SSL encryption with TLS 1.2, Gro CRM keeps you and your sensitive data safe and secure at all times. We made security our number one priority when building Gro CRM. Security was not something we applied after the fact, the system was architected from the ground up around the premise of hardened modern security.


Security & Privacy

What if I forgot my Gro CRM password?

Since we do not save any password data, if you forget your password you must reset it. Use the button below to reset your password.


Reset Password

What if I forgot my Gro CRM username?

Account owners just enter in the email address you used to create your Gro CRM account and we will securely send your information to you.


Forgot Username

Are there Gro CRM discounts for Non-Profits?

Yes! We do offer discounts for Non-Profit 501(c)(3) organizations. Please contact us: sales@grocrm.com


Do you offer free support with Gro CRM?

We offer free email support during your trial and for the first 30 days of service. Just shoot us an email at: support@grocrm.com


What is your email support turn around time?

Email support turn around time is less than 24 hours M-F (10am-10pm PST) excluding holidays and weekends, however we try our hardest to get back to you in under 4hrs :-)


How to I purchase a Gro CRM subscription?

New users can subscribe from our signup page: https://www.grocrm.com/buy/


How do I upgrade my free trial to a Gro CRM subscription?

Trial users can subscribe from our AMS: https://www.grocrm.com/account/upgrade/


How to I purchase a Gro CRM in-app subscription?

App Store in-app subscriptions can be purchased in the Gro CRM app.


Can I upgrade/downgrade my Gro CRM in-app subscriptions?

Yes! You can upgrade and downgrade your in-app subscription in the Gro CRM app.


How do I cancel my Gro CRM in-app subscription?

How to cancel your Gro CRM in-app subscription: https://support.apple.com/en-us/HT202039


Do you have a Gro CRM QuickStart Guide?

We sure do! Download our Gro CRM QuickStart Guide (.pdf) here: https://www.grocrm.com/quick-start-guide/


Can't find the answer you’re looking for?

Email us support@grocrm.com.

Ready to get started

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